I was told the syncing of my key fob would take 30-45 minutes. It was my day off and my husband had to go into work, but came with me because we had to grocery shop. One and a half hours later, it still was not done. I was given a car so we could leave. We went shopping and I still waited for the call at home for at least another hour. When I picked up my car, the girl said there would be no charge. Well there better have not been because it was the second set of keys that we're missing from the car I had just purchased in August. I have said this in other surveys-be honest with your time estimates. I'd rather know than sit around half of the day waiting for a simple procedure.
Mark is the best to work with!! He took the time to discuss the mechanical concerns with my car and was able to give me a loaner to use to continue my work week as planned. It was unfortunate that my car had mechanical issues, but I was happy I was able to work with Mark in order to have a process work so smoothly with no stress at all!! I definitely recommend working with Mark at Bergstrom in Neenah for any vehicle needs! Thanks Mark for everything!!
Came in for oil change and diagnosis on warning light. Decided to wait for car. was notified on service needs and agreed to move forward. later was notified my car wouldn't start so they suggested I leave it overnight to be charged fully so I wouldn't get stuck with dead battery somewhere.Gave me a loaner overnight. Called next day to say battery didn't charge. I work in a office where phones not allowed while working. Missed call. They went ahead and changed out battery w/o me calling back. I'm glad they took the initiative and had my car ready to go when I stopped to pick up car.It had been a 11 hour day at work and appreciated that it was ready and even had pulled it into the dealership to warm it up.