I appreciate the kindness, respect and professionalism every time I go to Bergstrom. I was having a terrible week as my mother had just passed away in England and just to have something go right was much appreciated. Mark had no idea this had happened but was just so very kind and fitted my car in for it's service that it so desperately needed - and got it done in a very fast time too. Everyone there is so nice and friendly and they do such a wonderful job. Car runs fantastic now - so thank you so much!
Had to have the engine replaced in my truck after 3,000 miles. Dealership handled the communication of therepairs poorly (by text), and did very little to make me feel like a valued customer. This after buying my second brand new Chevy vehicle from them. They did very little in an attempt to compensate me right off the bat, especially since I thought I should get a new truck after having the engine replaced so quickly after coming from the factory. I will likely never buy a GM product from this dealership again because of my extremely poor experience, and I feel like the zero remorse response on their end validates my response even further.
Bergstrom Chevrolet made my last service call very pleasant. The service consultant (Emmett) kept me informed at all times and informed me of additional service my care required before doing any additional services, which I very much appreciate.
My experience at Bergstrom of Neenah was awesome-the saleman was genuine and very accommodating with his first concern was that I get the truck that I want and am totally happy- best experience I ever had buying a vehicle.