I have now bought 2 trucks from Bergstrom and the service was great. The salesman Scott and the finance manager worked hard to get me into a new vehicle. Each day I left with a new car. On my first truck when I needed service done it was very professional. I will continue to make Bergstrom my dealership.
The greeting, work performed and timely manner of the visit were all fine. In addition several of the staff greeted me while I was in the showroom waiting area.
Check out was not at the same high level as the rest of the visit.
My scheduled visit was just for my trucks first oil change and tire rotation, pretty routine but I had asked how everything else on the vehicle seemed to be and was giv a short answe of ok, nothing else was said and I doubt if the scheduling representative really cared. What he did care about was to tell me that I may get a survey and he would appreciate it if I would score it favorably., almost as if that was more important than my needs or actually being a Bergstrom customer.
The bright spot on the visit was when my sales person Mike recognized me and remembered my name and took time to chat about the truck that I had brought in, which he had helped me purchase. I will defiantly recommend Mike D. To my family and friends.