Confirmed Service Customer
The shuttle team and how that whole service works is fantastic. The service aspect was good in that they email y on a link with a short video letting you know it’s done. The reason I had to go with a four star review instead of a five star is for two reasons. One, the smaller of the two, is that my mileage in vs mileage out number was completely guessed by whoever and was not even close. It was off by over 500mi and on a vehicle with under 6,000 miles, that’s way off. I like to keep records and that was a bit strange that something so easy to get accurate was not. The main reason is because my concern regarding the fuel pump priming multiple times before even attempting to turn the key was brushed off as “normal” and that they “all do that” which of course is false. The fuel pump shouldn’t prime when you open the tailgate. I know multiple people with 2020+ HD trucks and their pump only primes when the drivers door is opened, which would make sense. Having it prime with the opening of the tailgate and rear doors makes zero sense. And because other trucks don’t do that, means it’s not normal.
Mark S.
Neenah,
WI
Business Response
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