Customer Reviews

We bought two cars while there, one last minute after we decided to trade in our current car. The First car was a 2021 Tahoe diesel. We had began searching for this car months ago with no luck from many dealers being able to order it. Dylan at Bergstrom GM in Neenah was able to get us what we wanted within our timeline. He was also helpful on having everything set up and helped explain the process for ordering. He also helped us by a used Acura last minute. We were very happy with our service and how prompt everyone was.

Service agent was extremely rude

Great service. I had all my questions answered thoroughly by all staff members. When I brought up a concern that I had not previously mentioned, it was handled speedily and professionally.

MARK BOBAN of BERGSTROM NEENAH WI and his team were very good. THANK YOU

I said something last time and never got a response.

I am very pleased with Bergstrom of Neenah. Everyone is always friendly and the sales rep seems to understand me before I even say anything he had an order in for new mats in my new car. He goes the extra mile to make sure I'm happy with the car!

Pete was great! Got my car through for an oil change and tire rotation in under the estimated time. My washer fluid was very empty and he made sure it was filled. Also informed me that I could stop in anytime to have that topped off and my tire pressure checked! All with a smile!

They were very efficient, professional and thorough going everything.

Dylan!

Easy transaction and customer service.

Good

I scheduled the appointment for an oil change and tire rotation. I wanted to get the recall done as well but that has to be out further due to parts. I understand that and will do that when it can be arranged. My son has the car in Minneapolis and does not get home too often. On the way home his brake light came on. He asked if it could be checked and it was no due to time. The tires were not rotated as I requested. Nate was told they did not need to be rotated. I specifically wanted that done due to mileage. I think the shop was too busy to give him the service I scheduled. I don’t know when we can arrange it again. I am disappointed in my service.

Service was as quoted & did a great job.

Amber Newman is always such a huge help.

Always fast, friendly service!

Gentleman who checked me in and out was very pleasant and friendly.

Mark was very flexible to my schedule and followed up promptly when the service was completed.

The issue was resolved in a timey manner, and communication from Mark about parts and when my vehicle would be done was perfect.

Fast Service and Friendly employees.

Nick's team diagnosed a critical issue which I was not aware of. A virtual hand shake to the mechanic who completed the work. Nice Job?