Customer Reviews

Great service and people.

Had oil change and tech found a nail in the side wall. Had a new one on for me in a timely matter

From scheduling to the actual repair, it went smoothly. Communication during the repair was great and the video was a plus. Mark did a great job communicating during the repair and after the repair for picking up the car.

They were able to schedule my appointment right away and within 1 hour after arriving they were able to diagnose the problem and provide a quote. They provided me with a ride home and after 2 to 3 hours they informed me the repair work was completed. Everyone was very cordial during the entire process. As I thought the cost to repair was high I contacted other repair shops and found they could have provided the same repairs for about $300 less. As this was a fairly significant difference, going forward, I will when possible price shop repairs.

My one comment is that this service was for a recall on my Chevy Bolt. The recall was with the seat belt system. The letter I got from Chevrolet stated that my dealer had the parts and I should schedule my service. I did this. I was surprised that I was told once I got the car in for service that Bergstrom actually did not have the part(s) needed and I would have to bring it back once the parts came in. Not a big deal as I live close to the dealership but I thought it was somewhat unprofessional to get a letter saying schedule the service and yet the service center didn't have the parts needed for the recall. The actual visits, shuttle service, and the work performed was all done to my satisfaction, it was just the inconvenience of having to bring it there twice that caused me to not give a 5 of 5. Tom

Very professional.

Everything was great

Great guest experience!

Fast and easy fix. Didn’t investigate sound with wiper just replaced blade.

Friendly associates, fast and efficient service.

I’ve always had a very professional experience with all my auto needs.

very friendly and helpful

Very easy and efficient. Was very well taken care of.

The techs are super friendly and knowledgeable. I am so glad I bought my vehicle at bergstrom and had it serviced there too.

They did a great job and friendly service..

Everyone was very nice and accommodating. Service was excellent and quick.

Friendly, virtuous, and knowledgeable

I am always able to get in to have work done in a reasonable amount of time. The employees are all super friendly and helpful. The texting for reminders, with info about your vehicle and the option to pay online before pick up is excellent and the video they send while working on your vehicle is a bonus!

good service and great lifts to and from the dealer to home.

Outstanding. Quick and easy