The staff is very friendly. While in the waiting room, I always have several staff greet me and say good morning/afternoon. I can always get some work done while waiting and the environment is very comfortable. Thank you for the cookies and soda. One suggestion is I often have a question or comment when I make my appointment online, but seldom does the staff member refer to the comment or answer the question. It usually is addressed without asking, but a verbal confirmation that the message was received would be nice.
Markus was very calm and easy to talk to. He did not pressure us into purchasing anything but instead equipped us with knowledge regarding different vehicles/pricing/styles/services etc. to help us make the most informed decision and find the perfect fit for our lifestyle!
Everything was excellent as usual with the exception that the service took longer than I am used to waiting. Living in Wisconsin I understood that it was the day before opening of the deer gun hunting season so I didn't make a big deal out of it and my service agent was very apologetic for the inconvenience. We're good.