I���d like to tell you about my previous visit I believe early June at Bergstrom GM in Appleton, I brought in a Toyota Highlander for a trans flush & oil change , I noticed a leak on my garage floor and asked Victoria if it could be looked at . Victoria told me it was a pinion seal and it would be three hours labor and parts I had it fixed got it home and it���s not a vehicle I use everyday and a few days go by and maybe 50 miles it was leaking again , brought it back it and Victoria said the technician needed a specific tool and didn���t feel comfortable doing it , then back tracked and said tool wasn���t needed but would have to take to Toyota specialist. After talking with Victoria and her exact words where ��� it wasn���t leaking when it left here��� really was up setting A pinion seal was not the case and feel that the labor that I payed for should have carried over , and explained this to Keith and told me he would cover diagnostic on the Highlander My question why wasn���t that done properly the first time and just threw money away for nothing, had I not needed a quick fix on my truck I would have not came back to bergstrom Thank you for your time Travis
Emily and her team were great. She kept my car from start to finish when we realized I was going to have to file an insurance claim. She was helpful and patient with my questions. The loaner car was very much appreciated. Not sure how we could have functioned without it. We have bought and serviced our cars through Bergstrom for over 30 years and we are rarely disappointed.
Thank you for choosing Bergstrom Chevrolet Buick of Neenah as your Chevrolet and Buick dealership in NEENAH, WI. The entire Bergstrom team is driven by Guest Experience. We appreciate your review and we encourage you to read our Guests reviews. If you have questions, concerns, or would like to talk to a Bergstrom Team Member, please contact us or call (866) 579-8366.