We bought two cars while there, one last minute after we decided to trade in our current car. The First car was a 2021 Tahoe diesel. We had began searching for this car months ago with no luck from many dealers being able to order it. Dylan at Bergstrom GM in Neenah was able to get us what we wanted within our timeline. He was also helpful on having everything set up and helped explain the process for ordering. He also helped us by a used Acura last minute. We were very happy with our service and how prompt everyone was.
I am very pleased with Bergstrom of Neenah. Everyone is always friendly and the sales rep seems to understand me before I even say anything he had an order in for new mats in my new car. He goes the extra mile to make sure I'm happy with the car!
Pete was great! Got my car through for an oil change and tire rotation in under the estimated time. My washer fluid was very empty and he made sure it was filled. Also informed me that I could stop in anytime to have that topped off and my tire pressure checked! All with a smile!
I scheduled the appointment for an oil change and tire rotation. I wanted to get the recall done as well but that has to be out further due to parts. I understand that and will do that when it can be arranged. My son has the car in Minneapolis and does not get home too often. On the way home his brake light came on. He asked if it could be checked and it was no due to time. The tires were not rotated as I requested. Nate was told they did not need to be rotated. I specifically wanted that done due to mileage. I think the shop was too busy to give him the service I scheduled. I don’t know when we can arrange it again. I am disappointed in my service.
Thank you for choosing Bergstrom Chevrolet Buick of Neenah as your Chevrolet and Buick dealership in NEENAH, WI. The entire Bergstrom team is driven by Guest Experience. We appreciate your review and we encourage you to read our Guests reviews. If you have questions, concerns, or would like to talk to a Bergstrom Team Member, please contact us or call (866) 579-8366.