Brought my equinox in and replaced hub to find out that it did not fix the problem that I brought it in for... Then had to bring it back in the next day just to charge me again to fix another hub that was suppose to be fixed in the first place... So overall I believe they replaced a hub that didn't need replacing to begin with because the second hub replacement is the one that actually fixed the issue.. so to begin with they need to figure out the real issue before just replacing parts.. I feel I got charged twice because of there screw up and that's not right. To me the second visit should have been free because they did not fix the issue that I brought it in for to begin with...
The only issue, which causes me to question the quality of other services rendered, is the technician said my tires were reinflated to the target 37 from the 31/32 I came in with. When I left and checked the digital reading in my dash, the pressure still read at 31/32 per tire. I had to get to another appointment otherwise I would’ve come back immediately to have the issue remedied.
I went for an oil change and they quoted me about 45 minutes before I was back on the road and it took less than 20 minutes, it was wonderful. We had a busy day and that extra time they gave us by getting done quickly really helped.
My last experience unfortunately was not as stellar as usual. I arrived with a freshly washed car but was told they are only doing complimentary car washes that day..I was disappointed that they would not have just done an interior cleaning after my service. When picking up my vehicle it was dirtier than when dropped off with what looked like a dirty rag wiped on the sides and a greasy hand print where the hood gets shut. I took pictures immediately and called the service manager. Emmett did call me and have me come back in for them to wash the outside and some of the inside to make it right. I was just a bit annoyed that I had to sit and wait for an hour for the rewash.