I specifically booked the service in Neenah with the expectation of having new tires put on the vehicle as well as an oil change completed. When I arrived for the appointment the service rep indicated that he had not checked on the tires as he wanted to see what tires were on the car. As a result they were not able to get the new tires for the vehicle. He also never provided a quote for tires. I currently live in Manitowoc which is an hours drive to the dealership. I booked the appointment because I trusted the dealership to provide good service and a recommendation on the tires. I won't be returning.