My last experience unfortunately was not as stellar as usual. I arrived with a freshly washed car but was told they are only doing complimentary car washes that day..I was disappointed that they would not have just done an interior cleaning after my service. When picking up my vehicle it was dirtier than when dropped off with what looked like a dirty rag wiped on the sides and a greasy hand print where the hood gets shut. I took pictures immediately and called the service manager. Emmett did call me and have me come back in for them to wash the outside and some of the inside to make it right. I was just a bit annoyed that I had to sit and wait for an hour for the rewash.