They took my vehicle right away when I brought it in for a recall. Originally they told me 1 1/2 hours to complete and after about 40 minutes they came and got me telling me it was complete. I was happy about that.
I specifically booked the service in Neenah with the expectation of having new tires put on the vehicle as well as an oil change completed. When I arrived for the appointment the service rep indicated that he had not checked on the tires as he wanted to see what tires were on the car. As a result they were not able to get the new tires for the vehicle. He also never provided a quote for tires. I currently live in Manitowoc which is an hours drive to the dealership. I booked the appointment because I trusted the dealership to provide good service and a recommendation on the tires. I won't be returning.
I have purchased several vehicles through many years from my friend from high school, Tom Brown. Tom always listens closely to what I am looking for in a vehicle and is very helpful and fair dealing, really nice to have someone you trust in when making a major purchase. Thanks to others at Bergstrom's that helped us out, TJ, Matt and the service department.