I had my truck in for a leak in the break light in the roof of my truck causing water ring damage on the upholstery of the ceiling of my truck. I also had an intermittent problem with the key not starting every time, could not find a problem but they said the battery was low. Back to the leak, the rep said the detail guys could do a pretty good job of getting the ring out. He said they were almost done. I sat in the waiting area for well over an hour. I finally found someone to check on my truck and found that they basically forgot about me. And the water ring was never touched.