I have now bought 2 trucks from Bergstrom and the service was great. The salesman Scott and the finance manager worked hard to get me into a new vehicle. Each day I left with a new car. On my first truck when I needed service done it was very professional. I will continue to make Bergstrom my dealership.
The greeting, work performed and timely manner of the visit were all fine. In addition several of the staff greeted me while I was in the showroom waiting area.
Check out was not at the same high level as the rest of the visit.
My scheduled visit was just for my trucks first oil change and tire rotation, pretty routine but I had asked how everything else on the vehicle seemed to be and was giv a short answe of ok, nothing else was said and I doubt if the scheduling representative really cared. What he did care about was to tell me that I may get a survey and he would appreciate it if I would score it favorably., almost as if that was more important than my needs or actually being a Bergstrom customer.
The bright spot on the visit was when my sales person Mike recognized me and remembered my name and took time to chat about the truck that I had brought in, which he had helped me purchase. I will defiantly recommend Mike D. To my family and friends.
I had a warranty issue that needed to be taken care of. It was going to take over half a day to be completed so they allowed me to work around my work schedule and drop my vehicle off the night before and recieved a loaner vehicle. I recieved a call in the afternoon the following day letting me know that they had it fixed but wanted to keep it until the next day in order to test to ensure the issue was fixed.
I was completely satisfied and have always been satisfied with any interactions I have had with Bergstrom.
I brought my car in for an oil change and a tire rotation, but when I left the lot I had to turn around because my engine almost blew because they didn't replace the oil. I was told that it had oil but they didn't top it off, but that was a lie because my car sounded horrible. Then I was given a free oil change for my inconvenience??? I'm not sure if I ever want to go back.
The dealership fit me in without an appointment which was great! Everyone is super nice! I give 4 stars instead of 5 because I got an alignment with my new tire purchase but I feel like my car still pulls to the right a little bit. And I had to ask for my tire rebate information which they gladly gave to me after I asked for it.