Upon arriving at the Victory lane location I asked if they could do oil Change on a chevrolet. They said yes. Then I said I had a free GM oil change and asked if that was an issue. Again they replied 'no problem'. They proceeded with oil change. After an hour they said hay they couldn't honor the free oil change and t would be $88. I refused and they sent me to Nicolet location who would be ready for me when I arrived there. Upon arriving there they had no idea what I was talking about and that they would be an hour and forty five minutes. I couldn't wait because my wife needed to leave work and I had the keys. I called Neenah to speak to John Bergstrom and he had already left. I spoke to someone else who said this was unacceptable. Their quick line was already closed but they said if I got it to them they would take care of it immediately. While I am happy with them and am completely disatisfied with the other parties involved.
I called and scheduled an appointment with a Bergstrom Rep with Mark. When I got there (approximately one hour after scheduling the appt on the phone) Mark tried to tell me they were busy and that we should reschedule. After he realized that this was an inconvenience to my wife and I, he decided they could help us after all. Diagnostics were run for a check engine light. Nothing was found initially, per Mark, so they just reset it and the light was off for about 2 days. The check engine light came on again and we needed to schedule another appointment. This time the root of the issue was found and fixed. We were not charged for this but I felt Mark's nonverbals indicated he did not want to help us and that we were inconveniencing him at the first appointment. The time wasted on the second appointment was what really upset me. I have considered researching other shops to take my car for maintenance. I also do not like being badgered by Pierce about 'trading my car' in for a different one or being asked about when I am buying another car. Especially on a day when I received poor customer service.